Legal
Privacy Policy
How Pinuno Academy collects, uses, and protects your personal information.
Governed by Ghanaian law
1. Our Privacy Commitment
Pinuno Ghana Limited ("Pinuno Academy", "we", "us") respects your privacy and is committed to protecting the personal information you share with us when you use www.pinuno.com.gh or enrol in our programmes.
This policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have over it. We operate under the Data Protection Act, 2012 (Act 843) of Ghana and apply appropriate safeguards aligned with international best practice.
2. What We Collect
Identity & Contact
Full name, email address, phone number, postal/digital address (GhanaPostGPS code).
Payment & Registration
Course selected, payment method (MoMo number, network), payment reference, registration date.
Learning Activity
Course progress, assignment submissions, quiz scores, certificate records — managed via our online learning platform.
Technical & Usage
IP address, browser type, pages visited, session cookies, reCAPTCHA score, error logs.
We collect personal information only when you voluntarily provide it (e.g., registration forms, contact forms) or when it is automatically generated by your use of the site.
3. How We Use Your Data
| Purpose | Legal Basis | Details |
|---|---|---|
| Course enrolment & administration | Contract | Process your registration, confirm your place, and activate your course access |
| Payment processing & verification | Contract | Verify MoMo payments via payment gateway webhooks; issue receipts |
| Certificate issuance & verification | Contract | Generate and store your digital certificate; allow public verification by code |
| Communication | Contract / Legitimate interest | Send course-related emails, schedule updates, important notices |
| Security & fraud prevention | Legitimate interest | Rate limiting, IP blocklist, reCAPTCHA scoring, session management |
| Site analytics & improvement | Legitimate interest | Google Analytics 4 — anonymised aggregate usage statistics |
| Legal compliance | Legal obligation | Retain records as required by Ghanaian law; respond to lawful requests |
| Marketing (opt-in only) | Consent | Newsletter, new course announcements — only if you subscribe |
We do not sell your personal data to any third party.
4. Mobile Money & Payments
All course fees are paid via Mobile Money (MoMo). When you make a payment:
- Your MoMo number and network (MTN, Telecel, AirtelTigo) are collected to initiate the USSD push.
- PIN entry and authorisation happen directly on your handset — your PIN is never transmitted to or stored by Pinuno Academy.
- Payment confirmation is received securely from our payment gateway (Hubtel).
- We store the payment reference, amount, status, and timestamp for audit and reconciliation purposes.
Card or bank transfer data is handled entirely by the payment gateway and is subject to their respective privacy policies. We do not store full card numbers.
5. Learning Data
Course content is delivered through our online learning platform. When you access course materials, the platform records:
- Login activity, pages visited, time-on-task
- Assignment and quiz submissions, grades, and feedback
- Messages to instructors
This data is used solely to administer your learning, assess your progress, and issue certificates upon completion. Instructors and course admins can view your progress.
Your course access is activated automatically when your registration is confirmed. You log in once via pinuno.com.gh and your courses are accessible directly from your dashboard.
6. How We Keep You Safe
HTTPS & HSTS
All data in transit is encrypted with TLS. HSTS enforced with a 1-year max-age.
Hashed Passwords
Passwords are hashed with bcrypt — we cannot read your password.
Secure Sessions
HttpOnly, Secure, SameSite=Strict cookies. Sessions invalidated on logout.
Rate Limiting
Form endpoints are rate-limited (10 requests/hour) to prevent abuse.
reCAPTCHA v3
Google reCAPTCHA v3 on all public forms to block automated submissions.
Secure File Storage
Uploaded files are stored outside the webroot with MIME validation.
Despite these measures, no system is perfectly secure. Please notify us immediately at info@pinuno.com.gh if you suspect any unauthorised access to your account.
7. Your Rights & Choices
Under the Data Protection Act, 2012 (Act 843) you have the following rights regarding your personal data:
To exercise any right, email info@pinuno.com.gh with subject "Data Rights Request". We will respond within 21 days.
8. Third-Party Partners
We use reputable third-party services to operate this site. Each has its own privacy policy:
| Service | Purpose | Data Shared |
|---|---|---|
| Google Analytics 4 | Site usage analytics | Anonymised usage data (IP anonymised) |
| Google reCAPTCHA v3 | Bot / spam prevention | Browser fingerprint & interaction data |
| Zoho SalesIQ | Live chat support | Chat messages, name/email if provided |
| Google Tag Manager | Analytics tag management | No additional data beyond GA4 |
| Hubtel | Mobile Money payment processing | MoMo number, amount, reference |
| Learning Platform | Course delivery & assessment | Name, email, course progress data |
We do not share your data with any other third party without your explicit consent, except where required by law.
10. Children's Privacy
Our programmes are designed for individuals aged 16 and above. We do not knowingly collect personal data from children under 16. If you believe a child under 16 has provided us with personal information, please contact us immediately at info@pinuno.com.gh and we will delete that information promptly.
11. Policy Updates
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be communicated via a notice on the site or by email to registered users. Your continued use of the site after such changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:
Pinuno Ghana Limited
Buduatta Junction, Central Region, Ghana
Digital: CG-1681-9134
Phone
050 857 6900