Frequently Asked Questions

Pinuno Academy is an ICT training and software services company based in Ghana. We offer professional certificate programmes in PHP Development, WSO2 Development, Zoho Business Applications, and Business & ICT Training, as well as software development and consultancy services.

Our courses are delivered fully online and are self-paced, so you can study from anywhere at a pace that works for you.

Several things set us apart:

• We are certified WSO2 engineers and consultancy partner — one of very few in West Africa.
• Courses are built around the Ghana ICT4AD Policy and use local examples relevant to Ghanaian learners.
• Courses are delivered fully online, giving students 24/7 access to materials, quizzes, and assignments.
• Certificates are verifiable online at pinuno.com.gh/verify-certificate.
• All payments are accepted via Ghana Mobile Money — no bank card required.

We offer 16 certificate programmes across four tracks. Click a track to see the full syllabus and current fees:

For current fees, visit our Courses page.

Anyone with an interest in learning. Each track has its own entry level:

• Business & ICT Training — no computer experience required. Computing Basics starts from absolute scratch. If you need help setting up your device, remote setup guidance is available at no extra cost.
• PHP Development — no prior programming experience required. PHP & MySQL Foundations is designed for complete beginners who are comfortable using a computer and a web browser.
• Zoho Business Applications — basic computer literacy (email, web browsing). No prior Zoho or CRM experience needed.
• WSO2 Development — at least 6 months of professional software experience plus basic Java knowledge.

1. Click Register Now on any course page.
2. Step 1 — Personal Information: Enter your name, email, telephone, and date of birth.
3. Step 2 — Address: Enter your address, city, region, and country.
4. Step 3 — Course Selection: Choose your course(s) and review the total fee.
5. Step 4 — MoMo Payment: Enter your Mobile Money number, select your network (MTN / Telecel / AirtelTigo), and authorise the payment on your phone.
6. Step 5 — Confirmation: Once your payment is confirmed, you will receive an email with your login credentials and a link to your course.

All payments to Pinuno Academy are processed via Ghana Mobile Money. During registration you will:

1. Enter your MoMo number (e.g. 0241234567) and select your network (MTN, Telecel, or AirtelTigo).
2. Tick the authorisation checkbox and submit the payment form.
3. A USSD prompt will appear on your phone — enter your MoMo PIN to approve.
4. Once you approve on your phone, stay on the page. The confirmation screen usually appears within a few seconds.

• MTN Mobile Money (MoMo)
• Telecel Cash (formerly Vodafone Cash)
• AirtelTigo Money

Mobile Money is the only accepted payment method. We do not accept bank cards or cash.

If you approve the payment on your phone but the website does not confirm within 15 minutes, it may be due to a network delay. Here is what to do:

1. Check your MoMo balance or transaction history to confirm whether the amount was deducted.
2. If deducted but the site still shows "Pending", click I've Paid or contact us on 050 857 6900 with your transaction ID.
3. If not deducted, click Retry Payment to resend the MoMo prompt.
4. Do not pay a second time before confirming the first payment failed.

Yes, subject to our refund policy. The full schedule is in our Terms of Use — Refund Policy. In summary:

• Technical errors (e.g. double payment due to a system glitch) — full refund within 3 working days.
• 7+ days before course start — 100% refund.
• 3–6 days before course start — 50% refund.
• Less than 3 days before start, or after course begins — no refund.
• Course cancelled by Pinuno Academy — 100% refund.

Refunds are processed to your original MoMo account within 5–10 business days. Email info@pinuno.com.gh with your registration reference to request a refund.

After your MoMo payment is confirmed:

1. You will receive a welcome email with your login credentials (email + temporary password).
2. Go to pinuno.com.gh/login and sign in.
3. Change your password on first login.
4. From your student dashboard, click Go to Course next to your enrolled course to access your materials.

1. Go to pinuno.com.gh/forgot-password.
2. Enter your registered email address.
3. Check your inbox for a reset link (valid for 24 hours).
4. Click the link and set a new password.

If you do not receive the email, check your spam folder or contact 050 857 6900.

After logging in, your dashboard shows:

• Your enrolled courses with progress indicators.
• Go to Course buttons that take you directly into your course materials.
• Your issued certificates (once awarded).
• Account settings (profile, password).

Anyone — including employers — can verify the authenticity of a Pinuno Academy certificate:

1. Visit pinuno.com.gh/verify-certificate.
2. Enter the verification code printed on the certificate (e.g. PA-2026-A3F1-9C42).
3. The system will confirm: Valid, Revoked, or Not Found.

Certificates are tamper-evident — any change to the certificate details will cause verification to fail.

• WSO2 Integration — API management, ESB mediation, Identity Server, DevOps
• Zoho Business Applications — CRM, Books, People, Flow configuration and administration
• PHP Software Development — custom web applications
• ICT Advisory — digital transformation strategy for SMEs and organisations
• Training delivery — online corporate training packages

1. Visit the Consultancy page and click Request a Quotation.
2. Fill in your company name, contact details, service type, project description, and estimated timeline.
3. Submit the form — we will send an acknowledgement and follow up within 1 working day.

• Dynamic websites and web applications
• E-commerce stores
• SME management portals (CRM, billing, HR)
• REST API and system integration projects
• Corporate and institutional websites
• MoMo payment integration

1. Visit Contact Us or Request a Quotation.
2. Describe your business, the purpose of the website, and your approximate budget.
3. We will schedule a discovery call, prepare a proposal, and share a project timeline.

• Course Instructors / Teachers — for PHP, WSO2, Zoho, or ICT programmes
• Software Developers — PHP, WSO2, Zoho
• Integration Consultants — WSO2, API management
• Content Writers / White Paper Authors — technical and business writing
• Administrative Staff — as advertised

1. Visit Job Applications.
2. Fill in your name, email, telephone, the position you are applying for, and a short motivation letter.
3. Upload your CV (PDF, max 2 MB).
4. Submit — you will receive an acknowledgement email immediately.

Our standard application process:

1. Review — we review all applications within 5 working days.
2. Shortlist — shortlisted candidates receive an email with interview details.
3. Interview — conducted via video call or phone.
4. Decision — successful candidates receive an offer; others are notified by email.

1. Submit a Job Application and select Content Writer / White Paper Author as the position.
2. Include links or samples of your previous writing in the motivation field or CV.
3. If approved, a Writer account will be created and you will receive login credentials.

1. Log in and go to Write Article in your dashboard.
2. Fill in: title, category, tags, excerpt (max 300 chars), body (rich text), and featured image.
3. Save as draft or click Submit for Review.
4. An editor reviews within 3 working days.
5. If approved → published on the blog. If changes needed → returned with editor notes.

1. Log in and choose White Paper as the article type.
2. Fill in: title, subtitle, executive summary (max 600 chars), authors and affiliations, keywords, version, and optionally a DOI or external reference.
3. Upload the full document as a PDF (max 20 MB).
4. Submit for review.
5. Review stages: Submitted → Under Review → Approved (or Revision Requested) → Published.
6. Published white papers appear on the blog with a White Paper badge and a Download PDF button.

Contributions should be relevant to one or more of these areas:

• Software development (PHP, APIs, web technologies)
• Enterprise integration (WSO2, middleware, EIP)
• Business applications (Zoho, CRM, cloud tools)
• ICT in Africa — policy, digital transformation, e-government
• Education technology and e-learning
• Cybersecurity and data privacy in Ghana/West Africa

Off-topic or promotional submissions will be declined.