Pinuno Consultancy — Staff Profile
Zoho Business Developer
Certified Zoho consultant · CRM · Books · People · Flow · Analytics
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Professional Summary
Certified Zoho implementation consultant with experience deploying the Zoho suite for small and medium businesses across Ghana. Covers CRM pipeline setup, Zoho Books accounting configuration for GRA compliance, Zoho People for HR management, and Zoho Flow for no-code workflow automation. Combines technical configuration skill with business process analysis, ensuring implementations are adopted by end users — not just installed and abandoned.
Experience
Zoho Implementation Consultant
Pinuno · Buduatta Junction, Central Region- Implemented Zoho CRM for a regional FMCG distributor — custom pipeline for wholesale accounts, automated lead assignment by territory, and Zoho Flow integration with their WhatsApp Business line for order confirmation messages
- Configured Zoho Books for a Kumasi-based accounting firm: chart of accounts aligned to ICAG standards, VAT/NHIL/GETFund tax components, GRA-compliant invoice templates, and bank reconciliation workflows
- Deployed Zoho People for a 60-person manufacturing company in Tema — employee profiles, leave policies, attendance, and an onboarding workflow that reduced HR processing time from three days to four hours
- Built Zoho Analytics dashboards for a healthcare provider consolidating data from Zoho CRM, Zoho Books, and a custom inventory system — enabling weekly management KPI reviews without manual spreadsheet consolidation
Business Applications Specialist
Pinuno · Buduatta Junction, Central Region- Migrated customer data from spreadsheets and legacy systems into Zoho CRM for three SME clients, cleaning and deduplicating records and configuring import mapping — average migration of 2,000–8,000 records with less than 0.5% data loss
- Delivered end-user training for Zoho CRM and Zoho Books to non-technical staff, producing role-specific quick-reference guides in English and Twi
- Configured Zoho SalesIQ live chat and Zoho Desk ticketing for a Ghanaian e-commerce company, reducing average first-response time from 6 hours to 40 minutes
Zoho Instructor
Pinuno Academy · Buduatta Junction, Central Region- Delivers the Zoho Business Applications programme covering CRM, Books, People, Flow, and SalesIQ — designed for business owners, office administrators, and accountants
- Teaches Zoho CRM Developer and Zoho Finance specialisation courses, preparing students for Zoho Certified Consultant exams
- Students complete the programme with a configured Zoho One trial organisation they built themselves — functional, not just theoretical
Certifications & Education
Zoho Certified Consultant — CRM & Sales
Zoho · Official vendor certification
CRM Developer Programme Certificate
Pinuno Academy · Buduatta Junction, Central Region
Finance & Accounting Programme Certificate
Pinuno Academy · Buduatta Junction, Central Region
Workplace & Collaboration Programme Certificate
Pinuno Academy · Buduatta Junction, Central Region
Available for Projects
Zoho implementation and automation for Ghanaian businesses.
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Engagement Types
- Full Zoho One organisation setup
- Single-product implementation (CRM / Books)
- Data migration from legacy systems
- Workflow automation with Zoho Flow
- Staff training and adoption support