Business Applications Track

Zoho Suite for Business

CRM, accounting, people management, and workflow automation — the full Zoho platform for African enterprises, taught by certified Zoho consultants.

Beginner to Intermediate Online delivery From GHS 500

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Zoho CRM — leads, deals, pipelines

Zoho Books — invoicing and bank reconciliation

Zoho People — HR and leave management

Zoho Flow — no-code workflow automation

Zoho Analytics — dashboards and KPI reporting

Course Overview

The Zoho Suite is a comprehensive cloud-based business platform trusted by millions of companies worldwide. This course trains students to configure, administer, and use Zoho CRM, Zoho Books, Zoho People, and Zoho Flow to automate business processes, manage customer relationships, and run accounting operations — all in the cloud, without expensive on-premise software.

Ideal for small business owners, office administrators, accountants, and HR professionals seeking to digitise and automate their organisations with tools available in Ghana at accessible price points.

Learning Outcomes

Configure and administer a Zoho CRM organisation from scratch
Manage leads, contacts, accounts, deals, and activities in Zoho CRM
Set up chart of accounts, invoices, bills, and bank reconciliation in Zoho Books
Manage employee records, leave policies, and attendance in Zoho People
Build automation workflows in Zoho Flow to connect apps without coding
Generate business intelligence reports and dashboards across Zoho applications
Integrate Zoho SalesIQ live chat with a website

Course Curriculum

Navigate the Zoho CRM interface, set up your organisation, and customise modules and fields.

Manage the customer lifecycle: capture leads, convert to contacts, and track deals through the pipeline.

Create professional invoices, record payments, and manage customer accounts in Zoho Books.

Create projects, assign tasks, set milestones, and track progress with Gantt charts.

Set up business email with Zoho Mail and collaborate in real time using Zoho Cliq channels.

Build custom reports and dashboards across Zoho apps for business insights and KPI tracking.

Connect Zoho apps and third-party services using Zoho Flow triggers and automation rules.

Design and implement a complete business workflow using multiple Zoho applications together.

Final project review and Zoho business application certification assessment.

Assessments & Grading

Assessment	Type	Weight
Weekly Quizzes (2) Throughout course	Online quiz	15%
Assignment 1 — CRM Pipeline Throughout course	Screen recording + config export	20%
Assignment 2 — Books Transactions Throughout course	Zoho Books report export (PDF)	20%
Mid-Course Scenario Throughout course	Live demo + Q&A	20%
Final Project Throughout course	Dashboard + presentation	25%

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Full 9-section curriculum

Online

Prerequisites

Basic computer literacy: email, web browsing, spreadsheets
No programming knowledge required
A Google or Microsoft email address to create a Zoho One trial account (free 30-day trial)